FAQ

Buying Handmade:

Buying handmade is not for everyone and that is okay! 

All pieces are made by hand and created by yours truly. Each piece will be a little different than the next. You might see where fingers were, where brush strokes landed, and a bump or two. It is apart of the beauty of having handmade objects in your home. Knowing that someone made this with their bare hands. Clay is special in the way that it uses the earth's elements from start to finish. Earth, Water, Fire, Air, and Heart.

Shipping: 

Shipping is calculated at checkout based on your shipping address. In the future I want to include shipping in the price but for now it will be separate.

In Person Pick up: 

Due to Covid-19 this is not currently an option. 

Packaging:

I use all recyclable or compostable shipping products. 

Care & Use:

Hand washing is best. I dish wash mine but the 24k gold will wear-out faster and there is more potential for chipping. DO NOT microwave the 24k gold will spark. 

Returns & Exchanges:

I don't offer returns or exchanges but I am also a reasonable person so please don't hesitate to reach out to discuss your options if you are not happy with your product. 

Damaged Items:

If your order arrives broken I am very sorry:

1. Immediately photograph the package and the broken piece(s).
2. Email me within 48hrs to let me know.
3. Keep the packaging AND broken pieces on hand (for insurance purposes).

 

Questions?

Email me at defiantceramics@gmail.com

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